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Crazy Jazz - Supplying Jazz on Compact Disc since 1988

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Secure Ordering - Post : Order Form - E-Mail -  

1703

Phone +44 (0)1604 315287


 Frequently Asked Questions About Shopping at Crazy Jazz


 

How do I order the items listed in the Complete Catalogue and Label lists?

 

We are now pleased to provide a secure option for sending your credit card details.

 
 

HOW DO I ORDER SECURELY.
Initially please send the details of your requirements in an e-mail including at least the Crazy Jazz Reference Number and the Artist's name. Your order will be acknowledged by e-mail. When your order is complete and ready to ship you will receive a further e-mail with a Paypal Invoice so that you can pay for the items securely. Once we have received payment the items will be shipped.

 
  If you would prefer to post your order an Order Form can be found here. (Requires Acrobat)
 
 

You will be allocated a unique Customer Number when your first order is dispatched. If you quote that number in future orders there will be no need to resend any other information providing none of your details have changed.

 
 

Once you have supplied us with a credit card number we will use that number for all future orders unless you inform us otherwise.
Please be assured that card numbers are not stored on computer.

 
 
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How can I pay for my order?
 

Visa Mastercard Maestro
 
 

We accept Visa, MasterCard & Maestro

 
  Your credit card will be charged in British pounds. Any currency transaction will be carried out by your credit card company. They may charge a fee for this service
 
 

Your card will not be charged until the items are dispatched.

 
 

We also accept cheques, postal and money orders. Orders paid by cheque must be in pounds sterling and will usually not be processed until the funds have been verified. Please do not send a Sterling Banker's Draft or Money Order without first double checking with us that the items you require are available

 
 

If you are sending a cheque please make it payable to:   Crazy Jazz

 
 

Send the cheque to:
Crazy Jazz

27 Old Barn Court
Northampton
NN3 8LJ
England


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Do I have to pay V.A.T.?
 

 

 We are no longer registered for Value Added Tax and we therefore regret that items can NO LONGER be shipped tax-free beyond the European Union

 
 
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  How much will my shipping charges be?
 


Compact Discs & DVDs
New Shipping Charges.
Applicable with immediate effect following Royal Mail price increases.

U.K.

1 CD/DVD 2 CD/DVD 3+ CD/DVD Value over 120
1.30 2.60 3.10 Free

Europe

1 or 2 CD/DVD Each Additional 1 or 2 CD/DVD
4.30 1.70

It is possible to ship overseas orders of 3 CDs or more without any plastic jewel boxes. Such orders will include only the disc(s) and all associated paperwork. These orders will be shipped for approximately 40% of the rates quoted above. This method does not apply to box sets. Please indicate clearly if you would like to use this method and shipping will be calculated accordingly.

Rest Of The World
All Sent Airmail.

1 or 2 CD/DVD 3 or 4 CD/DVD Each Additional 1 or 2 CD/DVD
5.60 8.60 2.80

It is possible to ship overseas orders of 3 CDs or more without any plastic jewel boxes. Such orders will include only the disc(s) and all associated paperwork. These orders will be shipped for approximately 40% of the rates quoted above. This method does not apply to box sets. Please indicate clearly if you would like to use this method and shipping will be calculated accordingly.

Rates may vary on Large Multiple CD releases depending upon weight.

Insurance can be provided on overseas orders for an additional 5.50 on orders up to a value of 50 and for 8.10 on orders with a value greater than 50*.
*This is the value of the CDs/DVDs before shipping costs are added.

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  How do I track my order?
 
 

If you have any queries about the status of your order please E-Mail us. Please be aware that some of the more obscure labels we supply may be subject to delay but we will make every effort to fill orders as quickly as possible.
 

 
  What if I need to return my order?
 
 

You may return an item in its original condition for a refund or credit within 15 days of receiving. Shipping charges can only be refunded if the return is due to our error. All returns must be accompanied by the packing slip. After a return has been received, it will take 1-2 weeks to process. If using a credit card, refunds will be credited to your account. If paying by cheque a refund cheque will be mailed to you
 

 
  What if you don't have all of the items in stock?
 
 

If an item you ordered is out of stock, it will be back-ordered automatically.

 
 

Have any questions we didn't answer?
 

 

If you have additional questions
Please E-mail us by clicking  or call us at +44 (0)1604 315287.
 We would also like to hear your thoughts and suggestions on how we can make our site more helpful for you. If you have any useful suggestions as to how we might improve this site please do not hesitate to e-mail us.

 
 

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Created/Updated - 24 December 2016